Private Policy

Privacy Policy for Regenta Grand Vacation Pvt Ltd

This Privacy Policy (“Policy”) outlines how Regenta Grand Vacation Pvt Ltd, referred to as “RGVPL”, collects, uses, and safeguards your personal information when you use our website, www.regentagrandvacation.com, or our mobile applications. By accessing or using our services, you agree to the terms of this Policy.

1. Information Collection

RGVPL collects personal information solely for business purposes, in compliance with applicable laws. As a vacation ownership company, RGVPL provides holiday packages and manages resorts in India and abroad. Personal information is collected directly from you or during your interactions with our services and may include:

• Personal details (name, age, gender, family details, contact information)
• Payment information
• KYC documents (as required by law)
• Travel booking details (including details of accompanying individuals, including minors)
• Feedback and responses to surveys
• Technical information (device identifiers, cookies, IP addresses)

This information is collected for seamless service delivery, including the fulfillment of travel requests, and is stored securely.

2. Use of Information

RGVPL uses your personal information to:

• Deliver personalized services and manage memberships
• Improve our services and quality assurance
• Fulfill booking requests with third-party operators (e.g., airlines)
• Notify you about special offers, promotions, or membership renewals

We do not disclose your personal information to third parties without your consent, except:

• As required by law
• To protect public safety or the rights of others
• If our business assets are transferred as part of a sale

You have the option to opt-out of receiving marketing communications by contacting us at info@regentagrandvacation.com.

3. Third-Party Service Providers

RGVPL may use third-party service providers for processing and storing your personal information. These providers are required to adhere to strict privacy standards and are not permitted to use your data for any unauthorized purposes.

4. Data Transfers

While RGVPL primarily stores data on servers in India, your information may also be transferred to and processed on servers outside India. All data transfers comply with the Digital Personal Data Protection Act, 2023, ensuring your personal information is safeguarded.

5. Marketing Activities

RGVPL may contact you to inform you about:

• Membership renewals and expiration
• Service updates or special promotions
• New products or services of potential interest

If you no longer wish to receive promotional communications, you may request to be removed from our mailing list by contacting us.

6. Links to Other Sites

Our website may contain links to external websites. RGVPL is not responsible for the content or privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

7. Accessing Your Information

You can request access to the personal information we hold about you by contacting us at info@regentagrandvacation.com or calling our customer service.

8. Updating or Deleting Information

If your personal information is incorrect or outdated, or if you wish to delete your data, please email us at info@regentagrandvacation.com with the subject line “My Data, My Consent”. We will update or delete your information as required, except where it is necessary to retain it for legal reasons.

9. Data Security

RGVPL takes all reasonable precautions to ensure the security of your personal information. Our systems are password-protected, and we employ advanced detection and intrusion technologies to prevent unauthorized access. Data backups are conducted regularly, and employee access to data is strictly controlled.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to lodge a complaint, please contact us at:

Regenta Grand Vacation Pvt Ltd
Ground Floor, Suite # 1315, FIEE Complex, A-19, Block A, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020
Phone: +91 926 697 8900
Email: info@regentagrandvacation.com
Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM (Closed on Sundays and National Holidays)

11. Changes to This Policy

As our business evolves, we may update this Privacy Policy. Any changes will be posted on our website, with the last updated date clearly indicated. Significant changes may also be communicated via email.

12. Exclusions

This Privacy Policy does not apply to:

• Third-party services or products that may be linked from our site
• Services offered by other companies displayed on our website or in search results

By continuing to use our services, you agree to the terms outlined in this Privacy Policy.

Last Updated: October 2024